Privacy Policy
Last Updated: March 2025
Plumbworks Plumbing & Rooter (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at callplumbworks.com or contact us for plumbing services. By using our website, you agree to the practices described in this policy.
01. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information You Provide
- Name, phone number, and email address when you request a quote or book an appointment
- Service address and description of plumbing issues
- Any other information you choose to share when contacting us
Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
- General geographic location (city/region level)
02. How We Use Your Information
We use the information we collect to:
- Schedule and fulfill plumbing service requests
- Respond to inquiries and provide customer support
- Send appointment confirmations, reminders, and follow-ups
- Improve our website and marketing effectiveness
- Analyze website traffic and user behavior to better serve visitors
- Comply with applicable laws and regulations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
03. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site (e.g., pages viewed, time on site)
- Marketing cookies: Used to track the effectiveness of advertising campaigns
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
04. Third-Party Services
We use trusted third-party services to operate our website and run our business. These services may collect or process data on our behalf:
Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as pages visited, session duration, and device information. This data is anonymized and aggregated. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. For more information, see Google’s Privacy Policy.
Google Tag Manager
We use Google Tag Manager to manage and deploy marketing and analytics tags on our website. Google Tag Manager itself does not collect personal data, but it enables the deployment of other tags that may collect data. For more information, see Google’s Privacy Policy.
Housecall Pro
We use Housecall Pro as our field service management and online booking platform. When you book an appointment or submit a service request through our website, your information is processed by Housecall Pro. This information is used solely to schedule and manage your service. For more information, see the Housecall Pro Privacy Policy.
05. Data Retention & Security
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
06. Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications at any time
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.
07. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
08. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
09. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Plumbworks Plumbing & Rooter
1440 Beaumont Ave A2-387
Beaumont, CA 92223